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  1. What’s an FFL:

An "FFL" is a Federal Firearm License.  There are currently over 58,000 FFL holders nationwide.  FFL holders are commonly gun stores, pawn shops, and retail sporting goods stores.  However, there are also many individuals that hold a FFL.  All firearms sold to individuals online must be shipped to a local FFL holder who will then transfer the firearm (via ATF form 4473 and associated background check) to the individual.

  1. How do I arrange to have a local FFL handle my transfer?

You can simply choose a local FFL from our list, or we can add your preferred local FFL to our list by simply having them email a copy of their license Please communicate with your chosen FFL prior to completing your purchase with us. You will want to ask for their approval of the transfer as well as their transfer fee.

3.  What is the average FFL transfer fee?

Although the transfer fee varies widely among the +58,000 FFL holders nationwide, the average fee tends to be around $25.  For their exact transfer fee, please contact your chosen FFL directly. 

4. Can you ship my firearm direct to me at my home or office?

No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder.  The only exceptions are some black powder firearms, and then only to approved states.

5. Can you ship my firearm direct to me at my home or office ?

No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder.  The only exceptions are some black powder firearms, and then only to approved states.    

6. How do I know if I can legally purchase a firearm?

Before you're able to take possession of your firearm from your dealer you'll be required to pass a background check. This is a fairly simple process. You'll fill out the below form and your dealer will call or enter the information in to FBI NICS or a state background check system. Typically, while your dealer is on the phone or after entering the info, he’ll receive one of the following responses - approved, delayed, or denied. Please check your state and local regulations as well, several states/locals have additional requirements.

7. Why does my customer information have to match?

Due to firearm regulations the Customer name must be the intended recipient of the firearm, meaning no one can pick up the firearm but you--the actual purchaser.  If this information doesn't match, your order can be delayed or canceled with fees.  Simply put, no one can accept transfer of a firearm except you, the actual buyer.

If you would like to purchase a gift for someone, please purchase a gift card from our website. You will be able to access a printable copy from your Bud's account or email it directly to your intended recipient. Then, the person you are purchasing the gift card for can apply the gift card code to their account, under their name.

8. Why is my credit card charged when I placed my order, but my order still has not been shipped?

All orders paid via credit card are processed immediately by a secure third party when you hit "confirm". Our credit card processing has the highest level of security options available. Our third-party processor checks: complete credit card number, expiration date, CVV (3- or 4-digit security code), and the registered credit card billing address.

If any of these items are incorrect, your order will not process and you will not receive an order confirmation email. We must confirm your credit card information is correct before we can proceed to process your order, which is why your card is charged when you hit "confirm"

9. Do you price match?

We do accept requests to price match.  Submit your Price Match Request via email or our contact us tab.  If we are able to match a price, we will let you know and send a discount code reflecting the price match.  If we can't match it, we will let you know what we can accept. Keep in mind, we ship firearms for FREE, so factor that into your total price when comparing our prices with other firearms retailers. Also, when purchasing from our website and shipping to our store for pickup, you will not be charged an FFL transfer fee.

10. Why are the firearms shipped "within 3 to 7 business days" of completing my order ?

Our firearms are located throughout our warehouses by make and model.  We normally process and ship handguns more quickly than long guns due to their proximity to our shipping department and ease of handling.  We also keep all firearms with highest sales volume closest to the shipping department to expedite processing and shipping.  We commit to ship all firearms within 7 business days of completing your order.  However, our goal is always to ship ASAP.           

  11. Do you guys accept gun trades and/or will you buy my used gun?

Yes! We’re always looking to make trades and buy guns from local Illinois customers, out of state customers will be considered on a case-by-case basis. We’ll quote a trade/purchase price based upon your description of the gun and images that you provide. We can apply that amount to your trade order or send/issue you a company check for an outright purchase. Please use our Contact Us page to receive your no hassle trade value or purchase price. Local Illinois trades preferred.

12.  I just received my new gun. It looks used, as if it's been fired, should it look this way?

Many new firearms are test fired at the factory. You may notice residual powder, rotation marks on revolver cylinders, residual cosmoline which sometimes appears to look like rust, etc. All firearms sold as "new" are in fact new in box as received from the manufacturer or distributor and include new manufacturer’s exceptions.

Any used, factory refurbished, refurbished pre-owned, show guns, or guns in any other condition than new in box will be clearly marked as such on the website.

13. Do you offer discounts to Military and Law Enforcement Officers?

Select firearms are eligible for Military, Law Enforcement and other Qualified Professional discounts. Please contact us on the firearm that you are inquiring about and we’ll see if it’s eligible for the discount. 

14. There is a problem with one of my items, what is your return policy?

Our return policy allows for item(s) return and your choice of a full refund or replacement item(s).  However, we do have a couple simple requirements for processing a return.

  1. Firearms - It is solely the customers responsibility to thoroughly inspect the firearm(s) at the FFL prior to accepting the transfer.  If there is a noticeable defect of any kind to the firearm, or associated case/contents, please simply refuse the transfer and we will arrange to have the firearm returned to us, at our expense, and issue the customer a full refund or replacement firearm if available.  If the customer accepts the transfer from the FFL, we can then only refer the customer to the manufacturer for warranty consideration.

15. Do you have a retail store?

TRA-GUN is primarily an internet company allowing customers to shop anytime from the comfort of their home at discounted rates. This allows up keep prices as low as possible. However, we do have a small retail store in Bolingbrook, IL with select guns in stock and are open to customers by appointment only. Walk in customers are welcomed anytime that they see our retail location open.


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